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All customer data is hosted on AWS in eu-west-1 (Ireland), with encrypted backups in eu-central-1. Access is role-based and logged.
Data is encrypted at rest with AES-256 and in transit with TLS 1.2+. Customer data is retained for the life of the contract and deleted within 30 days of termination.
Northbeam Studio is a 12-person design and web agency founded in 2018, serving funded startups and SMBs across North America and the EU.
We target 99.9% monthly uptime for hosted projects, with service credits for any shortfall as defined in the master services agreement.
Projects are scoped as fixed-fee phases (discovery, design, build). Retainers start at a monthly minimum with rollover hours. Rates are reviewed annually.